Since more of my clients seem to be using my online booking system through MassageBook, I wanted to take a few minutes and outline some pointers to make sure you’re getting the best service possible.
Tip #1: Login with the email address that you provided on your original intake form. This is how MassageBook will recognize you. If you change your email address, please let me know so I can change it in the system from my end. Using a different email address will make my system think you are a new client and won’t let you book online.
Tip #2: When you book your appointment online through MassageBook, you should receive a confirmation email almost immediately. Check your email to make sure the appointment you selected is reserved for you. If you don’t get a confirmation email, something went wrong. Try again or call / text me.
Tip #3: MassageBook will send you a confirmation email 24 hours before your appointment. If you don’t receive it please check your spam filter and if you still haven’t received it, give me a call to make sure your appointment time has been reserved.
Tip #4: Put the MassageBook email domain address on your spam filter whitelist or passlist. The email domain address you need to enter is, “appmail.2book.com”.
Tip #5: MassageBook will send you a confirmation text message 2 hours before your appointment. If you don’t receive it and you haven’t already talked with me, please contact me before driving to my office.
Okay, so there’s the biggest ones I can think of right now. If you have further questions about using MassageBook to make and manage your appointments, please give me a call and we can talk about it.
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